“I’d again like to apologize to those customers who have suffered disrupted journeys or baggage delays.” Well Mr. Willie Walsh, I have just spent a day imprisoned (okay, voluntarily withheld) in my flat. I have also just finished watching ‘The Ring,’ munched three bags of salt and vinegar crisps and devoured two diet Cokes. On top of this, I have just left the protection of my covers not only because the Jerry Springer marathon finished but also because I feel obligated to comment on the fact that BA has still lost my luggage. Sometimes sorry isn’t just hard to say but hard to take.
(Image Source: Telegraph)